To discover how you can provide your passengers with a higher level of customer service, simply continue reading to discover a handy guide which is full of valuable rail line customer service tips. Which should increase your passengers’ loyalty to your company. As customers who receive exemplary customer service are far more likely to remain loyal to your rail company. While disgruntled customers are likely to take to social media, in order to complain about your rail line.
Harness the power of social media:
As the vast majority of your passengers will use multiple forms of social media on a daily basis, it’s a great idea to harness the power of social media, in order to provide your passengers with up to date information. As an example, you may want to use a twitter account, in order to inform the public of any major delays which may affect their ability to get from a to b, in a timely manner.
You can also utilize Twitter in order to automatically send SMS texts to your regular passengers. Which will be extremely convenient for your passengers as if you sign up for this particular service, they’ll be alerted of any major delays. Regardless of whether they check their social media feeds or are busy at work or school.
Make sure to choose a Twitter handle which will be easy for your passengers to remember:
If you’d like to promote your rail line’s Twitter account, it’s a great idea to ensure that your rail line has opted for a clear, Twitter handle which they’ll automatically associate with your rail line. As key examples the London Underground’s Twitter handle is @LDNUNDERGROUND.
Remember that the higher the number of your passengers who choose to follow your Twitter account, the easier it will be to share important rail announcements with as many of your customers as possible.
Provide information that your passengers will find useful:
Whether you’re publishing a Tweet to inform the general public of a delay or you’re responding to a phone based query, make sure to provide as much information as you can. For example, if you’re currently experiencing a delay, you should be able to tell your passengers the estimated duration of the delay as well as any replacement services, which you’ve organized. To help your passengers get to their desired destinations, in as little time as possible.
Be patient when it comes to communicating with irate or frustrated passengers:
No matter how polite you are there will be times when passengers may choose to lash out at you. As when individuals aren’t able to get to their desired destinations it’s likely that their whole day may be affected. As examples, if one of your trains is late, many of your passengers may be late for work or to pick up their children from school.
So it’s important to remain empathetic and compassionate, when it comes to dealing with frustrated passengers. If you need professional customer service support for your rail line, it’s well worth dealing with CALLCARE.
If your rail line follows all of the handy customer service tips, which are listed above, you should be able to placate your passengers and to establish positive relationships with your passengers.